Returns & Refund Policy

30-Day Return Window

Return or refund requests under our voluntary return policy must be submitted within 30 days of the delivery date.

Unopened Products

Unopened products in their original condition may be returned for a refund of the product purchase price, excluding original shipping charges.

To initiate a return, please contact us at hello@cotinewyork.com with your order number. We will provide return instructions.

Once the returned product has been received and inspected, we will confirm whether the return is approved.

Opened Products

If you have tried a product and are not satisfied, please contact us at hello@cotinewyork.com with your order number and a brief explanation.

We will review your request individually and determine whether a refund is appropriate under our voluntary satisfaction policy.

Sale Items & Proof of Purchase

Sale and discounted items are eligible for returns under the same conditions unless a different return condition was clearly disclosed before purchase and is permitted by applicable law.

A valid order number, receipt, or other reasonable proof of purchase is required to verify your order.

Return Shipping & Fees

Customers are responsible for return shipping costs for ordinary returns unless otherwise stated.

For products that arrive damaged, defective, or incorrect, please contact us so we can arrange an appropriate resolution at no additional cost where required by applicable law.

We do not charge restocking fees for approved returns under this policy.

Refund Processing

For approved returns under our voluntary return policy, we will initiate the refund to the original payment method within 5–10 business days after final approval.

For unopened products returned to us, final approval follows receipt and inspection of the returned item.

Your payment provider may require additional time to post the refund to your account.

Abuse or Fraud

We reserve the right to limit or deny voluntary refund requests in cases of suspected abuse or fraud, subject to applicable law.

Consumer Rights

This 30-day return policy is voluntary and separate from refunds or remedies required by law.

Nothing in this policy limits or overrides any non-waivable consumer rights, mandatory refund obligations, or other remedies available under applicable law.

Any refund required by law will be processed within the applicable statutory deadline, regardless of the voluntary processing period stated above.

A written copy of this Refund Policy is available upon request by contacting hello@cotinewyork.com.

Contact

To initiate a return or refund, or if you have any questions about this policy, please contact:

COTI LLC
hello@cotinewyork.com
New York, United States